Refund Policy

Digital Products — Final Once Delivered

Because every product sold here is a digital download (instant delivery, non-returnable), all sales are final once the product has been delivered to you — the email containing your download links leaving our system counts as delivery, whether or not you've clicked a link yet.

Exceptions

We will issue a full refund in the following cases:

• Corrupt or inaccessible file: if the downloaded file is corrupt, incomplete, or inaccessible, and we're unable to resolve it within 48 hours of your report.
• Duplicate purchase: if you accidentally purchased the same product twice, we refund the duplicate charge in full.
• Product not as described: if the product significantly differs from its description and you report this within 7 days of purchase.

How to Request a Refund

Email grievance@prodgem.com with your payment reference, the product name, the reason for the request, and (for corrupt files) a screenshot or description of the issue.

We review every request within 2 business days and process eligible refunds via the original payment method (Razorpay), which typically takes 5–7 business days to reflect in your account (international cards may take longer, depending on your bank).

Acknowledgment & Resolution Timeline

Independent of the refund review above, every grievance is acknowledged within 48 hours and resolved within 30 days, per the Consumer Protection (E-Commerce) Rules, 2020.

GST Invoice

A formal GST invoice for your purchase is generated separately and emailed to you after your order — it is not part of the automated delivery email.

Contact

RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED
CIN: U62091KA2025PTC210162 · GST: 29AAPCR1639E1Z3
Grievance Officer: Santhosh Suryavanshi
Email: grievance@prodgem.com
Phone: +91 91106 18988
Address: #36, WeWork Prestige Central, Infantry Road, Bengaluru 560001, Karnataka, India